What Is Make to Order (MTO)?
Businesses frequently use the make-to-order (MTO) or “made-to-order” approach to production to enable customers to purchase goods specifically suited to their needs and desires. It is a method of producing goods in which production commences once a confirmed consumer order has been received. Conversely, it is referred to as bulk customization.
Understanding Make to Order (MTO)
The make-to-order (MTO) approach entails a company producing the final product exclusively after the customer orders. This results in an extended delivery period for the customer, but it enables more excellent customization options than purchasing from retailers.
Because goods are produced exclusively in response to significant consumer demand, this manufacturing approach is called a “pull-type supply chain operation.” In the assembly industry, pull-type production is utilized when the quantity required to meet product specifications is one or a limited number. This includes specialized sectors like construction, the manufacture of aircraft and vessels, bridges, and so forth. Additionally, highly configured items—such as computer servers, automobiles, bicycles, or products with high inventory costs—are suitable for MTO.
Some businesses utilize the make-to-order production system as a means of inventory management and to enable a greater degree of customization. The MTO strategy mitigates the challenges associated with surplus inventory, which are prevalent in the conventional make-to-stock approach. An organization that employs the MTO production strategy is Dell Computers, which enables clients to place orders for entirely customized computers via the Internet and receive them within two weeks.
The primary benefit of the MTO system is its capacity to implement orders according to the customer’s precise product specifications. Additionally, inventory of finished products and sales discounts are decreased, and stock obsolescence is managed. However, an MTO system must be supplemented with proactive demand management to be effective. Additionally, the MTO system may not be suitable for every product category.
ATO, which is associated with MTO, is a method of business production management in which products requested by clients are manufactured promptly and offer a degree of customization. As part of the assemble-to-order (ATO) methodology, the product’s fundamental components must be manufactured in advance but still need to be assembled. The components are assembled and dispatched to the client upon receipt of an order.
MTO is make-to-order, while MTS is make-to-stock.
Conventional manufacturing processes involve the creation of goods, which are then held in inventory until a consumer purchases them. The term for this is “make to stock” (MTS). Nevertheless, this system could be susceptible to wastage and obsolescence due to unsold inventory on shelves. This issue is especially pronounced in a sector such as technology, where rapid progress is observed, and the risk of possessing obsolete inventory is imminent.
Theoretically, the MTS method presents a highly advantageous approach for an organization to bet on fluctuations in demand. However, historical data determines production and inventory levels by generating demand forecasts for the future.
Even a minor deviation from the predictions is highly probable; consequently, an organization may find itself with an excess of inventory and a deficiency of liquidity. This constitutes the primary disadvantage of the MTS production method. Erroneous prognostications will result in financial losses due to surplus inventory or stockouts; in industries characterized by rapid changeover, such as information technology or electronics, surplus inventory can rapidly become obsolete.
Constraints: Make-to-Order (MTO)
The primary disadvantages of make-to-order management are customization expenses and the need for promptness. In the case of MTS, where products are already available for purchase, customers are not required to wait until the product is manufactured, assembled, and delivered according to specifications. Additionally, cost is a consideration; since pre-made and available products are identical, economies of scale reduce manufacturing expenses. Make-to-order items are typically more expensive for the customer due to the customization of coatings and components.
Conclusion
- Make-to-order, also written as “made-to-order,” is a business method for making goods that lets customers buy items that are unique to their needs.
- An approved customer order is the only thing that starts the production process for an MTO item.
- Some of the benefits of MTO are that it lets customers customize their orders and cuts down on waste, stock that is no longer useful, and finished goods inventory.
- Some problems with MTO are that it costs more and takes longer to finish a project.
- On the other hand, make-to-stock (MTS) production makes items ahead of time so customers can buy them off-site.

