Netflix ignores Verizon’s demands to stop shaming internet companies.
Netflix started using error messages to notify their users when their service is causing the video to not load as well. Netflix claimed that Verizon wasn’t the only one they were targeting. Verizon expressed concerns that these messages will deter people from using the cable provider.
On Netflix’s website they have an ISP Speed Index for different countries which rates the average speed of internet providers. Currently Verizon Fios is ranked at number 8.
Qz.com originally reported on the error messages that caught Verizon’s attention. Verizon issued a cease and desist letter to Netflix saying, “There is no basis for Netflix to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon Network.”
Verizon went on to say that is the only thing that is affecting the videos ability to load is Netflix itself. The letter continues on leading to Verizon asking Netflix to stop giving those notices to Verizon users. They also ask that within five days of them receiving the letter that Netflix provides proof of the accusations, and that they give Verizon a list of the people who received the error message.
If the demands aren’t met, legal action is threatened to be taken. Netflix was not phased with the threats, and issued a response to Verizon. In the email it said, “This is about consumers not getting what they paid for from their broadband provider.”
Netflix wants their users to know the type of service they’re getting, and they want to continue doing these tests to determine user’s experiences with their product.
Verizon hasn’t issued any other responses to Netflix. Any legal action that they have threatened to take has yet to be seen.