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Eurotunnel’s Innovative Travel System Promises Queue-Free Journeys

Eurotunnel's Innovative Travel System Promises Queue-Free
No Eurotunnel queues with new travel system, boss says No Eurotunnel queues with new travel system, boss says
Eurotunnel's Innovative Travel System Promises Queue-Free
No Eurotunnel queues with new travel system, boss says No Eurotunnel queues with new travel system, boss says

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Eurotunnel’s Innovative Travel System Promises Queue-Free Journeys

Eurotunnel’s CEO, Yann Leriche, assures travelers that they won’t face lengthy queues at the terminals when the EU’s new Entry-Exit system is implemented in October. This system will require British citizens traveling to and from Europe to register their fingerprints and a photo at the border, raising concerns about potential delays. However, Leriche asserts that while journeys may take an extra five to seven minutes, additional lanes and advanced technology will ensure a smooth process.

The BBC was granted an exclusive look at the new machines to be deployed at Eurotunnel’s terminals in Folkestone and Calais. Part of a £70 million investment, these machines will create dedicated processing zones where travelers can queue in their vehicles to use automatic registration machines. Leriche explains that passengers will exit their cars, spend a few minutes at the kiosks, and then continue their journey with minimal impact on travel time.

Eurotunnel operator Getlink is ramping up preparations for the new system by recruiting 140 new staff to assist passengers and expanding the number of processing lanes. Eurotunnel showcased prototype machines that demonstrate the streamlined process, which involves passport scanning, facial recognition, fingerprint scanning, and a brief questionnaire about the journey.

Meanwhile, at the Port of Dover, a slightly different approach will be implemented. Port staff will be equipped with iPads for car passengers to register their information. Coaches will undergo processing off-site at the Western Docks, utilizing e-gates or kiosks for efficiency.

As the 30th anniversary of the Channel Tunnel’s official opening approaches, Eurotunnel reflects on its journey from financial challenges to profitability. Looking ahead, Leriche envisions increasing train services through the tunnel, with discussions underway for potential new operators besides Eurostar. This optimism underscores Eurotunnel’s commitment to facilitating seamless cross-border travel while adapting to regulatory requirements and market dynamics.


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