Samsung still insists on the safety of its devices even though there has been a report of a Galaxy S7 exploding in a man’s hands. According to a Canadian newspaper, Amarjit Mann says his S7 felt hot in his pocket. When he took it out, the device exploded resulting in third-degree burns to his hands. Mann says he plans on filing a lawsuit against the South Korean electronics company. In response to this incident, the company made a statement saying,
“Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.”
This incident only adds to the blows Samsung has received from the reports of the Galaxy Note 7 being defective. The Note 7 had been intended as a major boost for Samsung. It was the first large released product since the Galaxy S7 and the S7 Edge. However, shortly after the Note 7 was released, reports on overheating batteries catching fire began to pour in. The company offered to placate its users with replacements of the defected devices, but Samsung ended up recalling all the devices once replacements began to catch fire as well. Along with the loss of almost $5 billion in profit due to the suspension in production of the Note 7, two class action lawsuits were filed against the company.
Despite the money loss and the lawsuits that have been filed, the company’s image doesn’t appear affected by the ordeal. In a recent poll, ninety-one percent of Samsung customers said they would choose a different phone made by the company rather than choosing another brand. Samsung also claims that eighty-five percent of the replacements done on the recalled Note 7 were other Samsung smartphones. It is also reported that, in response to the new iPhone 7, Samsung will release a new glossy black version of the Galaxy S7 sometime next month.